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This service is available to all Hilden customers and includes:
Fault analysis.
Manufacturing or laundering faults can lead to customer dissatisfaction and complaint. The fault analysis service investigates problems by examining returned samples or by carrying out site visits for more in depth investigation. The comprehensive report produced on the findings of all investigations can be used to improve procedures, placate customers and help to solve the problem on a long term basis.
Processing Advice
General written processing instructions can be provided with supplied linen, but interpretation on customers sites does not always produce the desired results. To overcome any laundering problems the following help is available:
Freephone: 0800 781 4820 email contact jmitcham@hilden.co.uk Site visits can be arranged to ensure that customers get maximum benefit from Hildens’ products.
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Laundry Production Audits
A full review of linen handling procedures from housekeeping, transport, sorting, washing, finishing and dispatch can provide improvement indicators. A detailed visit report is produced that can be used to improve procedures, productivity and quality.
Staff Training
Many companies are now seeing the benefit of investment in staff training. A basic laundry technology course can be run at a central location or on customers premises.
Please contact Jonathan Mitcham by email on jmitcham@hilden.co.uk for details of the course content. Being modular the course can be adapted to meet most basic laundry training requirements.
Charges
Jonathan is happy to advise all Hilden customers via telephone or email without charge. Please give Jonathan a call if you have any laundering queries and would like to know more about site visits.
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