Our terms and conditions apply to all transactions throughout our website and are set out below. Please read through these carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy section (which forms part of the Terms and Conditions) regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. You may place your order with us in one of the following ways
If you have supplied us with an email address we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place when you place your order with us.
If we are unable to provide you with the products ordered we shall offer you a suitable replacement. If you do not wish to accept the replacement product your order will be cancelled.
Prices
We try to ensure that the prices quoted are correct and that all products are accurately described on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or canceling it. If we are unable to contact you, we will treat your order as cancelled. We reserve the right to amend our prices without notice. All reductions in price are reductions against our current price list unless otherwise indicated.
All offers and items are subject to availability.
Payment
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.
You can pay for your online order with
Payment will be taken from you for the products at the time in which you place your order with us.
Delivery
We make every effort to deliver goods within 5 to 7 working days. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All deliveries will be made by courier and must be signed for. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements
Delivery is available to UK Mainland addresses only.
Delivery is FREE for orders over £50
Delivery for orders under £50 is £12.50 (exc. VAT)
Returns
In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 7 days of receipt of your goods at orders@hilden.co.uk. When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.
If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).
Canceling your order
You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 7 working days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order.
Liability
Our liability for faulty or damaged products is set out above. Further, we accept no responsibility for any consequential, indirect or economic losses arising out of the purchase of the products, save for any liability for personal injury or death which is unlimited.
Trademarks
No permission is given by us or our affiliates for the use of any brand names, products or service names found on this site which are the property of the VSS Group.
Copyright
All designs, text and graphics on this website are copyrighted by the VSS Group. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.
General
The contract between us shall be governed by the laws of England (UK) and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract.
HEAD OFFICE
Darwen House, Walker Park,
Blackburn, Lancashire, BB1 2QE, UK
Tel: 0845 437 9854
Fax: 0845 437 9853
Email: sales@hilden.co.uk
Overseas Subsidiaries
HILDEN FRANCE EURL
Z.I. 22m, 1ère Avenue
Espace Carros
06510 Carros
Tel: 0033 4 93 08 88 88
Fax: 0033 4 93 08 85 32
email: ventes@hilden.com.fr
website: www.hilden.com.fr
Registered address Darwen House, Walker Park, Blackburn, BB1 2QE
VAT no 977 8934 35